UPS rolls out new tech, easing returns process for ecommerce merchants

With more people using ecommerce as the first port of call, United Parcel Service Inc. announced its launch of an online tool to help both businesses and consumers manage return shipments.

The new technology will allow customers to manage returns through the UPS website, removing the need for firms to install their own IT systems.

Consumers will be able to print return labels directly from UPS online at no cost. In addition, UPS shippers will be able to administer authorized return shipments, request a reason for return and see reports on their own shipments.

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Figures from the National Retail Federation show that Americans returned 8% of all purchases made, equating to $260.5bn in 2015. UPS’s own survey also revealed that 75% of online shoppers have returned an item online, with company’s returns policies often impacting the consumer’s decision.

The new returns process will be set to launch 14 August in the US and 28 August in 43 other countries.