Hermes, the German delivery firm, has appointed IMImobile PLC, the cloud communications software company, to implement a new notification strategy.
The new strategy, which will see millions of notifications each month powered through IMIconnect, forms part of Hermes’ Digital Futures programme.
“IMImobile has been instrumental in helping to deliver our ‘Digital Futures’ programme that prioritises customer experience through investment in innovation and technology,” stated Chris Ashworth, Chief Information Officer at Hermes.
“IMIconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers. We see technology as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape.”
IMImobile’s platform aims to enhance customer experience automation by improving Hermes’ design of innovative customer journeys with its low-code, visual flow builder, out-of-the box integrations with CRM, marketing and Contact Centre systems, and multichannel messaging API’s.
“We are delighted to be working with Hermes, one of the UK’s leading parcel delivery companies, to support its award winning ‘Digital Futures’ programme,” commented Jay Patel, CEO of IMImobile.
“Our scalable enterprise CPaaS platform, IMIconnect, has enabled Hermes to rapidly deliver innovative new customer journeys to power millions of parcel notifications. We are excited about the prospect of working with Hermes on future initiatives.”