UPS is expected to hire up 1,300 seasonal employees this year in a bid to tackle an anticipated surge in package volume over the holiday season.
In 2015 on 21 December, UPS’s peak delivery day, it delivered over 36 million packages, double the normal daily average.
Looking between Black Friday and New Year’s Eve, the company delivers more than 630 million packages
Here are nine ways in which UPS advises logistics companies to hire temporary workers as we head towards the holiday season
1: Start early and allocate resources
Hiring the right people well in advance is a surefire way to handle any boom in activity. There can be nothing worse than not having the necessary people to match the huge increase in demand.
Recruitment doesn’t happen overnight - have jobs listed as early as September, so you have plenty of time to receive applications, conduct interviews and check employee reference well before the holiday shopping begins.
#2: Recruit with help from your employees
63 percent of emplyers have a documented referral process. That’s according to a survey from iCIMS INC. and yet employee referrals are more commonly known to be a better cultural fit (due to familiarity with a current employee who knows the organisation). I you’re a smaller business, there’s even the possibility of offering rewards for employees.
#3 Ask the right questions
Time is quite literally money during seasonal periods. Are you really going to have time to offer a probationary period or training? Not really. Find the best people for the current demands by asking the right questions and finding the right answers. UPS suggests:
What was your previous retail experience?
Why do you want to work for my company?
Have you ever worked during the holidays?
How did you handle difficult customers in your previous job?
What makes you a great candidate for this job?
Are there any scheduling conflicts that may prevent you from working a full shift?
Everything you will need to know is right there.
#4 know what you’re looking for in candidates
Every company has specific unique company values and if an employee is fully committed to those values, efficiency will no doubt follow. Look for people who are passionate about your business as well as skilled – otherwise you may be left with errors and poor judgement calls from disinterested people.
#5 Sweeten the pot
“If the competition is paying $10 per hour, then offer $11 per hour. "No one wants to hear it, but eagles soar, and the extra dollar may be worth it in productivity, sales and even customer service satisfaction," says Richard Feinberg, Ph.D., a professor of retail management in the Department of Consumer Science at Purdue University in West Lafayette.
#6 Engage a temporary staffing agency
Much like point 4 – time is an issue that you sometimes just cannot afford to let get in the way. Through a temp staffing agency, there are hungry to work people ready and waiting. The agency can filter through those who are more suited based on your requirements.
As its temporary, they could simply move on after peak season. Or if you’re impressed enough, hire them full time.
#7 Always check references
When pressured for time mistakes can happen. Details can slip by in a bid to simply doing as much as you can as quick as you can to get people in place. Like not following up on references and potentially hiring someone who looks great on paper but has never worked in warehousing or retail in their life.
#8 Invest in employee development
While it is obvious you’re on a recruitment drive to meet the demand of the seasonal surge, where the moment the season is over you wash your hands of the temporary workers. Invest in employee development and training which can be offered in the long run and you may very well end up retaining those employees.
Which is perfect preparation for next year’s seasonal surge.
#9 Use online hiring resources
Much like the temporary staffing agency, use as much help as is available to you. The goal is to be ready for that demand as it will come in thick and fast. Use online hiring websites where you are but a click away from people looking for people looking to work in specific environments. Such as a temporary job over the seasonal period perhaps.
They key to dealing with seasonal peak demand is to be ready.
The first step to being ready, is knowing when peak season is.
You can see UPS’ 2016 peak season holiday calendar right here.
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