M&S selects Zetes to transform fresh food supply chain

Marks and Spencer (M&S) has selected Zetes to help transform visibility and fulfilment across its fresh food supply chain.

The partnership will also see greater collaboration between M&S and its food suppliers via Zetes’ supply chain visibility platform, ZetesOlympus.

Through ZetesOlympus, M&S will gain real-time fulfilment performance insight across its fresh food supply chain, with the platform helping to foresee any possible disruptions to availability, via real time alerts, meaning M&S can take fast preventative action to maintain its fresh food fulfilment standards. 

The platform, which connects M&S to all its logistics providers, will also encourage greater collaboration across the supply chain.

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With a significant and growing presence in the food market and a substantial supplier and logistics partner base, supply chain visibility is crucial to M&S. ZetesOlympus will provide a strong basis for enhanced collaboration and continuous improvement between key stakeholders within the supply chain network.

Syd Reid, Supply Chain Director, M&S said: "It is crucial for us to have complete visibility of our supply chain and be immediately alerted when unexpected events occur. That way, we can be agile and react at pace to ensure that our customers can get their favourite M&S food products when they want them, no matter what.”

Alain Wirtz, CEO of Zetes, commented: “Customer expectation for an efficient and fast omni-channel retail experience continues to grow and as such, the need for accurate, real-time visibility and proactive monitoring within the supply chain heightens. We are delighted that M&S has chosen Zetes to help it continue to deliver the level of service that its customers value.”