The classification company DNV GL has certified Hapag-Lloyd’s integrated quality and environmental management system for another three years. DNV GL issued Hapag-Lloyd with the corresponding certificate today. It confirms that Hapag-Lloyd meets the international quality and environmental standards ISO 9001 and 14001 at all of its operating facilities worldwide, on board its own fleet of vessels and throughout the entire transport chain.
“The renewal of our certification highlights our commitment to environmental protection and our promise to provide customers with uniform excellent quality all over the world”, says Anthony J. Firmin, Chief Operating Officer at Hapag-Lloyd.
As part of the certification process, all of Hapag-Lloyd’s activities on land and on board its ships were closely examined by external auditors. They focused on quality-related criteria such as customer satisfaction and structured business processes as well as on environmental protection. The auditors checked to ensure that Hapag-Lloyd is strictly adhering to all of the relevant environmental regulations and is further reducing the effects of its shipping operations in the form of emissions.
In 1994, Hapag-Lloyd became the first container shipping company in the world to introduce a global quality management system and have all of its activities certified. In 2003, the liner shipping company extended its certification to include environmental standard ISO 14001, providing it with an integrated quality and environmental management system that combines both areas.
The ISO standards 9001 and 14001 were developed by the “International Organization for Standardization” (ISO). It is the world's largest developer of international company standards.