How Zip Drives Supply Chain Visibility and Delivers ROI

Zip, an AI procurement platform for enterprises, has announced results from a Total Economic Impact study conducted by Forrester Consulting.

The analysis examined how the platform affects vendor management and supply chain operations at organisations including OpenAI, T-Mobile and Discover.

According to Forrester, Zip delivers 386% return on investment for large enterprises. The platform could pay for itself in under six months.

Forrester interviewed decision-makers at four global enterprises spanning retail, consumer goods and financial services.

Supply chain visibility improves

Forrester constructed a composite organisation based on the interviews to model financial impact. The composite represented organisations with revenues ranging from US$10bn to US$45bn and a workforce of up to 150,000 employees.

According to the study, increased spend under management and centralised orchestration could enable more consistent compliance. Earlier visibility in vendor relationships strengthens overall control of spend.

The research found average savings of 3.3% of spend using Zip. Simpler intake processes, automated routing and fewer handoffs in supplier workflows drive an average of 70% reduction of time spent submitting and approving requests.

No-code workflow maintenance and a single orchestration layer reduce ongoing overhead for supply chain teams. Fewer IT change requests could mean less disruption to vendor management systems.

Vendor management processes streamline

One Chief Procurement Officer in the study says: "The engineering time required to manage [our previous solution] versus Zip was probably 4 to 5X of what it is today for Zip."

Beyond quantifiable benefits, the study identified faster cycle times in supply chain operations. Reduced third-party risk, enhanced audit readiness and greater process flexibility were also noted.

A VP of Strategic Sourcing and Procurement at a large retail enterprise interviewed for the study says: "We have far and away exceeded our savings expectations. From an ROI perspective, the business has enjoyed a 10X return on our investment."

The Senior Global Director of Digital Procurement at a top 10 consumer goods company described processing around 300 requests within the first five weeks. This exceeded the entire prior year's total and represented US$3.9bn, or roughly 15%, of the US$25bn spend in scope.

Platform scales supplier operations

The director added: "Next year, I will be stunned if we do not hit US$10bn."

This study follows recognition for Zip in 2026 when Gartner named it a Visionary in the Magic Quadrant for Source-to-Pay Suites. Zip became the youngest company ever to receive this designation.

The company states that is has delivered more than US$6bn in total customer savings. According to Zip, Snowflake has saved US$305m with the platform.

Discover has eliminated 3,000 manual approvals annually. Canva cut procurement cycle times by 70%.

Orchestration fills technology gaps

Rujul Zaparde, Co-Founder and CEO of Zip, says: "We built procurement orchestration because legacy enterprise software left massive gaps in adoption and value realisation. This study proves that thesis.

"These are organisations that have invested in procurement technology for decades, yet were still leaving millions on the table. Now we are compounding our ability to deliver value with AI, Zip is positioned to deliver more value in the next two years than legacy procurement software has in twenty."

The platform focuses on connecting disparate vendor systems and supply chain touchpoints. Automation in supplier workflows could reduce friction points that slow down procurement cycles.