XPO Logistics study shows confidence in on time fulfillment
XPO Logistics’ latest study, shows a high level of confidence from consumers and retailers in relation to on time fulfilment for holiday orders
XPO Logistics’ latest study, shows a high level of confidence from consumers and retailers in relation to on time fulfilment for holiday orders
Conducted on behalf of XPO Logistics by Statista in October 2020, a recent study released by the supply chain solutions provider included responses from retailers and consumers in the US, UK, France and France with a specific focus on holiday shopping behaviours for 2020 amind the COVID-19 pandemic.
With multiple retail analysts predicting that there will be a shift in spending to ecommerce, a dominant trend for Q4. Overall the study discovered that both consumers and retailers were almost universally positive about the capabilities of supply chains to meet increased demand, despite safety restrictions.
Consumer findings
Retailer findings
“For more than seven months, we’ve been steadfast in supporting our customers’ supply chains during COVID-19, while maintaining the utmost safety for our workers. Now we’re seeing an unprecedented level of new interest from e-commerce and omnichannel retailers as they turn to outsourced logistics. Our technology and scale are immense advantages for these customers in managing the consumer experience,” commented Malcolm Wilson, chief executive officer of XPO Logistics Europe.
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