FedEx has announced the launch FedEx Returns Technology, which it describes as a “comprehensive solution for returns management”.
In a release, the company said it will give high-volume merchants and e-tailers the ability to quickly and easily improve their customer experience.
“Using the FedEx Returns Technology platform, merchants will have complete visibility into returns, giving them an easy way to track shipments, manage inventory, analyse returns trends and make more informed decisions based on shoppers’ returns behaviours,” it added.
FedEx Returns Technology is integrated into more than 1,700 participating FedEx Office locations across the U.S., enabling merchants to offer their customers the ability to drop off returns that can be inspected, professionally packed and, in some cases, enable a faster credit refund.
“Returns have rapidly evolved into a critical factor, second only to cost, in satisfying today’s e-commerce customers,” said Ryan Kelly, senior vice president, FedEx Supply Chain.
“FedEx Returns Technology bridges the gap between digital and physical, allowing merchants to define a returns strategy that works for their business model and for their customers.”