Logistics industry reports show a weak increase in transportation volumes, despite high pressure on margins. Rising costs in energy such as oil and fuel can only be compensated by innovative ideas and new approaches.
One thing that logistics companies should be investing in is their relationship with customers, according to a sector study by ABN AMRO.
When it comes to customer relationships, the use of social media is inevitable, according to the Dutch Chamber of Commerce.
The Dutch Chamber of Commerce, partner in the EU Logistics hub, along with a number of organisations from the Kennis Distributiecentra Logistiek, conducted a study looking into how logistics companies use social media to achieve their goals.
According to findings, social media offers the perfect tool to stay connected with your clients, allowing companies to exchange ideas and find new opportunities to cooperate, and ensuring your organisation won't end up buried amongst the others. Optimal use of social media will keep your relations alive, puts yourself in the spotlight and ensures the often requested transparency.
Following a survey of 655 companies, figures revealed that 46 percent of surveyed companies make use of social media, a low figure in comparison to other sectors. Almost half (40 percent) of decision makers don't see an advantage in social media for the logistics sector and this combined with a lack of knowledge about social media application in 36 percent of respondents, and budget constraints preventing investment in social media development (10 percent), means that many logistics providers are unwilling to make the necessary developments.
The low investment rate is surprising as it generally has lower costs than traditional communication channels such as television and media advertising. Only 10 percent of the surveyed companies plan to invest in social media in the near future, with 50 percent of companies confirming that they do not plan to make use of social media at all.
Social media in the Dutch logistics sector
The most common platform for social media marketing in the Dutch logistics sector is LinkedIn, which is being used in 75 percent of cases using social media. Facebook (69 percent) and Twitter (49 percent) follow closely, however are less often used in comparison to other industries.
According to 70 percent of companies using social media, one of the main goals is to improve branding and establish deep relations with customers, partners and stock holders. Over one third (40 percent) also use social media to come up with new ideas, while 20 percent use it for recruiting purposes. Despite these goals, social media is not considered as a tool for sales activities.
A closer look at the use of social media in the logistics sector revealed that most of the social media activities are limited to private communication. Only 25 percent of the logistics managers focus their communication on lead management or customer support (B2B).
The study revealed that 41 percent of social media marketers recognized a gain in branding, where 35 percent have built new relationships and 30 percent found inspiration for their business. A remarkable 12 percent stated to have acquired new business, however 30 percent did not recognise any benefit at all.
Use different networks for different applications
The application and gains of social media strongly depend on the specific business sectors. Logistics service contractors are the first to run social media marketing activities, where nearly 80 percent already use LinkedIn, Twitter, and Facebook. Transhipment contractors also make use of social media, but they strongly focus on LinkedIn, most likely due to the effectiveness of targeting.
When it comes to the different social media channels, LinkedIn offers by far the most target specific communication channels, especially regarding B2B communication. Groups, company pages, subscriptions, profiles, and an advertising system similar to Google AdWords allow companies to work on various online marketing goals, such as branding, lead management, traffic, etc.
Twitter and Facebook are particularly suited for B2C activities, because these networks mainly target the social environment of their users. Professional company profiles, groups, company pages, and advertisements are possible as well, however the targeting is not as sophisticated as in LinkedIn.
While Twitter serves to share short information and send messages, Facebook enhances branding by interaction (Facebook Apps) and visual appeal. The right channels have to be selected, according to the goals of online marketing investments.