Company Reports - Logisticor
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Logisticor
Logisticor Affiliates to Ziegler Network
Written by Abigail Phillips & Produced by Adiele Nazer
In May 2000, Sean Moore - Managing Director of Logisticor – saw a niche in the global logistics market and grabbed the opportunity to fill the void with both hands. Logisticor prides itself in being a full logistics provider and offers customers “global logistics solutions.” It is this all encompassing service that Moore believed the forwarding industry so desperately lacked just 10 years ago. “There was a real need for a full service provider,” he said, “the kind that did everything from forwarding to clearing, from warehousing to distribution, hence why I decided to create Logisticor.”
The catalyst for starting the company materialised from Moore’s passion for customer service, and to this day the same key idea is driving the firm forward. The company’s success can be equated to its commitment to providing a complete supply chain management service while constantly placing the customer at the forefront of the operation.
The company has consistently grown in size and expertise since its conception in 2000 and a benchmark of this development was recorded in March 2010, when Logisticor became affiliated with the Ziegler network, the third largest independent freight forwarding company in Europe. The decision to join such a large global network was not taken lightly by the company, who is continually aware of its key aim which is to provide exemplary customer service on a personal level. However, the prospect of being able to enhance the level of service the company could supply its customers led the decision. Moore said: “Through this relationship and through being part of that network we are now, more than ever, in a position to offer our clients a global freight forwarding solution. On top of that we can offer them all the benefits that come with being part of a global organisation.”
Not Just a Number
Logisticor has leapt from strength to strength in the past 10 years owing largely to its stringent focus towards providing unparalleled customer satisfaction. “The most important thing in business is to look after your customer and your customer relationships and ensure that they never feel like just a number,” commented Moore.
“The key to providing great service and ensuring customer loyalty is to provide your customer with what they really need without them having to ask twice. The company needs to give the customer complete peace of mind and confidence in the fact that it will accommodate their unique and changing needs.”
While confident in its approach, Logisticor is not complacent when it comes to retaining customer loyalty, and constantly strives to adapt to their changing needs. “The customer is king,” stated Moore, and with a figurehead imparting such wisdom to his employees, Logisticor is set to continue being a frontrunner within the forwarding industry.
Over the years, the company has placed great emphasis on the transit and facilitation of trade to and from sub-Saharan Africa. Moore explains that this focus has seen Logisticor become one of the few multi-nationals that has an office at Beitbridge – the gateway to SADC – and the required transit road bonds. Certainly, this particular service sets the company apart from its competitors in the area.
In addition, Logisticor has a dedicated aerospace division which complements its global aerospace logistics operation. Having established relationships with some of the world’s largest airlines, it is able to offer clients a comprehensive airfreight service at industry competitive prices.
Employee Investment
While remaining relatively unscathed by the economic crisis, Logisticor has had its own hurdles to overcome in the last few years. “The acquisition of skills in our industry and in the market is shocking to say the least. It is probably one of our biggest daily challenges,” said Moore. Currently employing just 43 members of staff, Moore recognises the lack of skilled workers as “perhaps one of the biggest failures of the industry as a whole.”
However, determined to provide uncompromised service to its clients, Logisticor has overcome the problem by putting a lot of time and money into training and investing in the right people for the job. “Training is very important,” said Moore. “We believe in uplifting our staff through training, and this approach coincides very well with the current upliftment strategies South Africa is focused on. To us it is a very important part of progressing forward from both a company perspective as well as from a national perspective.”
Another way in which the company has dealt with a shortage of skilled employees is by investing in people in the field with a wealth of knowledge and expertise in the forwarding industry. “We have invested a lot more in people, and are effectively still doing so,” said Moore. “In fact, one might say we have taken a big chunk of what was previously profit and put it into people and facilities. However, I would say it was an extremely worthwhile investment.”
The Future
Logisticor has excelled for 10 years owing to its extensive experience in the industry and exceedingly high levels of service. In the next few months and years Logisticor has dedicated time, money and resources towards improving information technology and thus heightening its ability to communicate with customers and provide the highest level of pioneering facilities. Its attention to detail means that it constantly delivers, and its dedication to service and enterprise positions it as one of the most successful and dynamic logistics solution providers.
The catalyst for starting the company materialised from Moore’s passion for customer service, and to this day the same key idea is driving the firm forward. The company’s success can be equated to its commitment to providing a complete supply chain management service while constantly placing the customer at the forefront of the operation.
The company has consistently grown in size and expertise since its conception in 2000 and a benchmark of this development was recorded in March 2010, when Logisticor became affiliated with the Ziegler network, the third largest independent freight forwarding company in Europe. The decision to join such a large global network was not taken lightly by the company, who is continually aware of its key aim which is to provide exemplary customer service on a personal level. However, the prospect of being able to enhance the level of service the company could supply its customers led the decision. Moore said: “Through this relationship and through being part of that network we are now, more than ever, in a position to offer our clients a global freight forwarding solution. On top of that we can offer them all the benefits that come with being part of a global organisation.”
Not Just a Number
Logisticor has leapt from strength to strength in the past 10 years owing largely to its stringent focus towards providing unparalleled customer satisfaction. “The most important thing in business is to look after your customer and your customer relationships and ensure that they never feel like just a number,” commented Moore.
“The key to providing great service and ensuring customer loyalty is to provide your customer with what they really need without them having to ask twice. The company needs to give the customer complete peace of mind and confidence in the fact that it will accommodate their unique and changing needs.”
While confident in its approach, Logisticor is not complacent when it comes to retaining customer loyalty, and constantly strives to adapt to their changing needs. “The customer is king,” stated Moore, and with a figurehead imparting such wisdom to his employees, Logisticor is set to continue being a frontrunner within the forwarding industry.
Over the years, the company has placed great emphasis on the transit and facilitation of trade to and from sub-Saharan Africa. Moore explains that this focus has seen Logisticor become one of the few multi-nationals that has an office at Beitbridge – the gateway to SADC – and the required transit road bonds. Certainly, this particular service sets the company apart from its competitors in the area.
In addition, Logisticor has a dedicated aerospace division which complements its global aerospace logistics operation. Having established relationships with some of the world’s largest airlines, it is able to offer clients a comprehensive airfreight service at industry competitive prices.
Employee Investment
While remaining relatively unscathed by the economic crisis, Logisticor has had its own hurdles to overcome in the last few years. “The acquisition of skills in our industry and in the market is shocking to say the least. It is probably one of our biggest daily challenges,” said Moore. Currently employing just 43 members of staff, Moore recognises the lack of skilled workers as “perhaps one of the biggest failures of the industry as a whole.”
However, determined to provide uncompromised service to its clients, Logisticor has overcome the problem by putting a lot of time and money into training and investing in the right people for the job. “Training is very important,” said Moore. “We believe in uplifting our staff through training, and this approach coincides very well with the current upliftment strategies South Africa is focused on. To us it is a very important part of progressing forward from both a company perspective as well as from a national perspective.”
Another way in which the company has dealt with a shortage of skilled employees is by investing in people in the field with a wealth of knowledge and expertise in the forwarding industry. “We have invested a lot more in people, and are effectively still doing so,” said Moore. “In fact, one might say we have taken a big chunk of what was previously profit and put it into people and facilities. However, I would say it was an extremely worthwhile investment.”
The Future
Logisticor has excelled for 10 years owing to its extensive experience in the industry and exceedingly high levels of service. In the next few months and years Logisticor has dedicated time, money and resources towards improving information technology and thus heightening its ability to communicate with customers and provide the highest level of pioneering facilities. Its attention to detail means that it constantly delivers, and its dedication to service and enterprise positions it as one of the most successful and dynamic logistics solution providers.
